Team Leader Position Vacancy

 

We are advertising for the vacant position of experienced Team Leader in our Control Centre.

Specific Terms, duties & responsibilities will only be discussed with successful applicants – likely to be at 2^nd round stage of interviews.

Prospective candidates should be able to demonstrate at least the following characteristic to be considered: -

• Be consistent in their performance & duties
• Be trustworthy & honest
• Be enthusiastic about their work and our company
• Be responsible and accountable
• Lead by good example
• Be approachable, fair and impartial
• Understand how & when to delegate
• Be Company focused & committed
• Be a positive influencer – promoting company policy, procedures and ethos
• Be a team player
• Have excellent English – both verbal & written
• Be numerate with some administrative experience and a little tech. savvy.
• Be able to communicate effectively
• Be accurate in their work & able to write reports when required.
• Experience is a similar role, indicating how many years’ experience you have.

The above list is not exhaustive, however gives a guideline of expectation. Candidates should indicate their salary expectation when applying. These positions will be rostered over a 24/7/365 basis on a full-time basis.

Applications by writing only to Control Centre Manager – Closing date for applicantions is 12 noon 31/7/19.

 

The successful candidate will be required to serve a probationary period at this role.

 

TASK's Seniors Alert Scheme customers to be “unaffected by Brexit”

Following recent press coverage relating to the Seniors Alert Scheme Brexit implications, TASK would like to reassure all our customers, including Seniors Alert Scheme clients, of TASK’s commitment and ability to supply and monitor alarms under the scheme regardless of the outcome of the Brexit negotiations.

That includes the monitored alarm units in participants homes with landline, broadband or with no landline & GSM units installed.

TASK was established in 1974 in Ireland. Our company is 100% Irish owned and we are headquartered in in County Meath.

The monitored alarm units supplied by TASK under the Seniors Alert Scheme are manufactured by TeleAlarm (previously Bosch). TeleAlarm Europe GmbH, has its headquarters in Leipzig, Germany and has assured us of continued supply under Brexit.

TASK operates one of Ireland’s only multi-protocol monitoring centres, our company can therefore monitor equipment from many different manufacturers including TeleAlarm, Bosch, Chubb, Tunstall, Tynetec.

As Ireland’s longest established socially monitored alarm and telecare company, we look forward to continuing to serve all our customers, regardless of the outcome of the Brexit negotiations, including our current and future Seniors Alert Scheme customers.

In the event that Brexit disrupts other suppliers under the scheme, TASK has the capacity and ability to supply, install and monitor alarm equipment throughout Ireland.

 

End

 

Further details on the Seniors Alert Scheme

Monitoring Centre Manager Opportunity

TASK Community Care is a leading provider of emergency alarms, telehealthcare and location tracking devices. The company operates Ireland’s longest established 27/7 Monitoring Centre, providing monitoring solutions to customers in many industries. Tens of thousands of individuals and commercial clients use TASK’s systems to stay safe, protect property and also to enable people with high support needs to live independently.

TASK Community Care has an immediate requirement for a Monitoring Centre Manager to join their 24hr Emergency Monitoring Centre in County Meath.

Reports To:

The Monitoring Centre Manager will report to the Managing Director and/or Head of Operations.

Job Overview:

The role of the Monitoring Centre Manager is to deliver a first class customer experience from our 24hr Emergency Monitoring Centre.

The successful candidate will play a crucial role in managing and overseeing the day-to-day operations of our busy, fast-paced and high volume 24hr Emergency Monitoring Centre.

We require a Manager with excellent people skills, ability to make sound decisions under pressure while ensuring the operational excellence of our Monitoring Centre.

The candidate will be customer focused, provide the highest levels of customer care at all times to the broad demographic of our clients. As the successful candidate will lead a team of Call Responders; they must have previous experience in managing others. He/she will ensure high performance of the team, quality of service and ensure a consistently excellent customer experience to all clients.

Responsibilities and Duties:

Ensure efficient and effective day-to-day running of the Monitoring Centre, ensuring all service levels and KPI’s are met.
Manage the recruitment process to ensure adequate resourcing is met.
Prepare and manage rosters, facilitating annual/sick leave.
Train & support Call Responders, ensuring they have the necessary skills (including soft skills) to deal with a variety of emergency situations.
Review and update employee training and ongoing development.
Ongoing performance management of the team, including planning and organizing monthly reviews with individual call responders, identifying strengths or weaknesses and setting goals for improvement.
Assist Management with ad hoc projects as required.
Regular reporting on call statistics, metrics and customer satisfaction.
Authorizing replacement equipment or refunds and liaising with the accounts department regarding same.
Ensuring stock levels of outgoing equipment are prepared and ready for dispatch for TASK’s installation teams.
Ensure client’s personal data is treated in line with data protection principles & requirements

Qualifications & Experience:

The ideal candidate will have exceptional interpersonal skills (both verbal and written) to support our clients during stressful times as well as a strong customer service ethic.
Third level degree or equivalent in the area of Management/Business is desired.
Minimum 5 years people management experience.
Ability to multitask and remain calm under pressure.
IT literate and proficient in Office Suite, in particular MS Excel
Knowledge of data protection and GDPR compliance

Please forward your CV and cover letter, outlining salary expectations and availability to the email provided.

Job Types: Full-time, Permanent

Experience:

Management: 5 years (Required)

 

 
 
 
 

 

 

 

 

[Update 08.08.2018 - All telephone issues have now been resolved by our telephone provider. Thank you for your patience]

We have been made aware there are problems with the office phone. However we are pleased to report emergency monitoring centre numbers remain unaffected. 

 

If you need to contact us please use the below temporary contact telephone numbers:

 [RESOLVED]

 

Carbon Monoxide Awareness Week 2018

 

Carbon Monoxide Awareness Week is approaching on 22-28 September 2018. Its purpose is to help raise awareness of one of the most common (and preventable) causes of death by poisoning. Monitored carbon monoxide detectors are an excellent way to protect yourself and your family around this poisonous gas. That's why this month we’ll be highlighting how to protect yourself and your family with a monitored carbon monoxide detector.

 

Carbon monoxide causes

 

The main cause of indoor carbon monoxide accumulation is inadequate maintenance leading to poor combustion of carbon-containing fuel. Potential sources include, gas stoves, fires and boilers, gas powered water heaters, paraffin heaters, solid fuel powered stoves, boilers and room heaters. Partially blocked or damaged flues and chimneys are other causes of indoor carbon monoxide accumulation. And the posionous gas can accumulate in anyone's home, even if they have regular maintenance on fuel sources. For instance, Evelyn Andrews and her daughter Katie featured on RTE’s ‘the consumer show’  after having a near shave with carbon monoxide poisoning, when a crisp packet that was thrown into the fire blocked their chimney flue. The blockage caused the poisonous gas to come back down the chimney and fill the house while they were in bed ...And carbon monoxide can also seep into homes from neighbouring properties, via shared flues and chimneys too.

 

Benefits of monitored carbon monoxide detectors

 

Carbon monoxide poisoning can result in collapse and unconsciousness, therefore a monitored carbon monoxide alarm has obvious advantages over a standard CO detector that only sounds in your home. For instance, with a monitored detector, if there is no response from you or a family member after the carbon monoxide alarm sounds, CareLink Operators can alert your neighbour or other keyholder, or An Garda Síochána. They will also give immediate safety advice to anyone in the home that is conscious through the two-way speech unit.

 

The two-way speech unit is contained in the base unit of the alarm which you can place anywhere in the home. With a TASK Monitored CO alarm, you can have as many carbon monoxide alarms around the home as needed, connected to the same base unit. And with TASK, your 24/7 monitoring will be €66 regardless of how many carbon monoxide alarms are being monitored in your home. A small price to pay for the security a monitored carbon monoxide detector can bring.

 

Carbon monoxide alarm quality assurance

 

All TASK monitored carbon monoxide alarms:

• Comply with European Standard EN 50291
• Carry the CE Mark
• Have an 'end of life' indicator
• Carry an independent certification mark – For example a kite mark, this indicates that the alarm has been approved by an accredited testing and certification organisation

 

Where to install and position Carbon Monoxide Detectors (CO Alarms)

 

View this short video for advice on the best place to install carbon monoxide alarms in your home. The same advice generally applies to monitored carbon monoxide detectors.

 

Call us today for further details - ROI: +353 1 8435889 / UK: 0845 304 55 35 

 

Fall Detection: Motion Sensor & Pager (Standalone System)

 

We love this standalone fall detection system with pager. Just place the motion sensor at a bedside or anywhere in the home & it will alert a family member or carer's pager up to 300 feet away. The pager is pocket sized and light-weight. Just pop in batteries & it's ready to use.

 

 

Currently only €92.50 from our online store or by calling us to order yours today.

 

Designed for customers with broadband, or those who may be switching to digital broadband. This new unit from TeleAlarm also works on analogue landline telephones. It offers:

• Best in class audio quality
• Compatible with wide range of wireless detectors
• Designed to ensure maximum security

Yearly - Ireland €66 / UK £52 (Prices include VAT)

Choose TASK to monitor your pendant alarm, and we will monitor any linked telecare devices completely FREE (including other pendant alarms monitored in the same home)

Call us today - ROI: +353 1 8435889 / UK: 02890 360280