Covid-19 Crime Prevention Advice notice issued by An Garda Síochána. This has been developed to ensure all individuals are alert to bogus callers, online scams and home security.

 

 

COVID-19/Coronavirus Customer Notice

18 March 2020

For over 45 years, TASK, and the communities we serve, have faced various challenges. We have come through them all, thanks to the commitment of our team, our customers, and the dedication of the community groups we work with. The interests of our customers, our people and our communities are at the centre of everything we do, and this is particularly important during these challenging times.

With this in mind, we wanted to reassure you, that we are putting in place a number of robust measures to enable customers to receive telecare and pendant alarm units, while prioritising health and safety.

We understand that the alarms and installations are a lifeline for many people, and we take this responsibility extremely seriously. Our CareLink™ team, including our dedicated installers, continue working tirelessly to support our customers.

TASK's 24-hour CareLink™ monitoring centre is operating day and night. Robust contingency plans are also in place, to ensure an effective continuous service throughout the duration of the COVID-19 global pandemic and beyond.

As a result of Covid-19, we have made some changes to the installation service that customers should be aware of;

TASK installers will now deliver units to customer's premises but will not carry out an installation unless this has be pre-agreed. Customers can also opt for equipment to be delivered by An Post. Full installation instructions and details of telephone support will be included with each alarm unit.

Where a customer needs TASK to install the alarm, our installers will wear a face mask, and will disinfectant the monitored alarm and any surfaces they have touched before leaving the premises. Customers must also remain in another room during the installation, or at least 2 metres away from the installer at all times.

To further mitigate against the risk of Covid-19, TASK installers will complete the installation/keyholder form by telephone with the customer.

For forms requiring a signature, including the installation/keyholder form, our installers can temporarily do this on behalf of the customer to avoid unnecessary contact. The installer will stay at least two steps away. A copy of the signed form will subsequently be sent to customers.

Special arrangements for customers impacted by Covid-19 have also been put in place.

In these difficult times, we want you to know that you can rely on us to keep you connected 24-hours a day, when it matters most.

 

TASK will keep all customers up-to-date through this website and via our Social Media channels.

©Copyright TASK Limited 2020                                                                     

Updated 20 March 2020

 

It's great to be sponsors of this year's Regional Stroke Conference, which is taking place on Mon 30 March 2020. A very worthwhile event to attend. The purpose of the event is to promote awareness around stroke, aphasia and brain injury; rehab and recovery. Also up for discussion on the day will be how support can be provided for families and carers, risks and prevention, healthy lifestyle, medical advancements in various treatments and stroke survivor stories.

The event is hosted by South Tipperary Stroke Communication Group in association with The Irish Heart Foundation. We hope to see you there and all are welcome to attend. For further information on the event, please contact Martin on 087-6101628. Details o the event are also included in the Regional Stroke Conference event Poster below:

Telecare with CCTV - Activates when emergency button is pressed

Telecare with combined CCTV is now available from TASK. The live (CCTV) visual monitoring will only be activated, after a client has pressed their emergency pendant alarm button for help. The system allows for visual monitoring of shared areas, in or around the home (hallway/kitchen/driveway etc).  Trained CareLink call-handlers can then assess the situation, often more accurately, to determine the type of assistance that is required. Recordings can be made available in line with GDPR data protection laws, after the event.

Using CCTV technology in conjunction with your monitored telecare alarm can allow for added peace of mind and security, for instance with front/rear door CCTV monitoring, along with two-way voice communication. Trained CareLink call-handlers will take the appropriate action as and when necessary.

Additions to the system can include a KeySafe or automatic door release. This can allow the monitoring center to provide a code and/or open doors to the dwelling, in the event of emergency services requiring access. This removes the need for forced entry if key holders are not available.

To find out more about TASK's CCTV with telecare, call us on 01 8435889 (ROI) or 02890 360280 (UK)

Could You Benefit From a Cold Temperature Detector (Hypothermia Alert)

The cold temperature/hypothermia detector alert, can send an alert to TASK's 24-hour monitoring centre via your telecare base unit, if room temperature falls below a safe level. By doing so, the alarm can help to prevent hypothermia in older people.

According to the HSE, if the temperature in your home falls below 16ºC you could be at risk of hypothermia. Hypothermia is dangerous, as it can easily lead to unconsciousness, and even death if the body’s temperature continues to fall. Older people are particularly vulnerable, as their mechanisms for regulating body temperature may not be as efficient as those who are younger, due to increasing age and chronic medical conditions. The HSE advises that room temperature is monitored, and that older people should keep the living room warm throughout the day (21º C if active, 24º C if inactive).

Hypothermia symptoms can include:

Pale skin.
Drowsiness and lethargic behaviour.
Mental confusion.
A loss of co-ordination.
Shivering.
Heavy breathing and slurred speech.
Feeling weak.
A state of shock.

The cold temperature/hypothermia detector is wireless, and along with your telecare base unit can be monitored, 24 hours a day. If you have an existing TASK telecare alarm, you can add a low temperature/hypothermia detector to your existing system (wirelessly). It's a great way to ensure the temperature in your home, or in the home of a loved one, doesn't drop below a safe level.

How much will the telecare monitoring cost?

TASK's telecare monitoring fees are €66 (ROI) £52 (UK). If you already have a TASK telecare system/pendant alarm for which we provide 24-hour monitoring, we will monitor your cold temperature detector/hypothermia alert, free of charge. All you will pay is the initial cost of the cold temperature detector.

How do I order my cold temperature detector?

You can order your cold temperature detector/hypothermia alert online [link to be added] or call us on 01 8435889 (ROI) or 02890 360280 (UK).

 

TASK is proud to have sponsored the Tipperary (Ireland) International Peace Awards 2019, and to have had the privilege to present this year's award to Former President of Ireland, Mrs. Mary Robinson. The awards which took place 7th November in the Excel Heritage Centre in Tipperary, were organised by the Tipperary Peace Convention. Many thanks to everyone involved in this excellent event.

Pictured left to right: Mr. Ronan Bunting, TASK Community Care, presenting the award to Mrs. Mary Robinson, with Mr. Peter Butler, TASK Community Care, and Honorary Secretary of the Tipperary Peace Convention, Mr. Martin Quinn

Pictured left to right: Mr. Ronan Bunting, TASK Community Care, Mrs. Mary Robinson, Former President of Ireland, and Mr. Peter Butler, TASK Community Care.

 

Team Leader Position Vacancy

 

We are advertising for the vacant position of experienced Team Leader in our Control Centre.

Specific Terms, duties & responsibilities will only be discussed with successful applicants – likely to be at 2^nd round stage of interviews.

Prospective candidates should be able to demonstrate at least the following characteristic to be considered: -

• Be consistent in their performance & duties
• Be trustworthy & honest
• Be enthusiastic about their work and our company
• Be responsible and accountable
• Lead by good example
• Be approachable, fair and impartial
• Understand how & when to delegate
• Be Company focused & committed
• Be a positive influencer – promoting company policy, procedures and ethos
• Be a team player
• Have excellent English – both verbal & written
• Be numerate with some administrative experience and a little tech. savvy.
• Be able to communicate effectively
• Be accurate in their work & able to write reports when required.
• Experience is a similar role, indicating how many years’ experience you have.

The above list is not exhaustive, however gives a guideline of expectation. Candidates should indicate their salary expectation when applying. These positions will be rostered over a 24/7/365 basis on a full-time basis.

Applications by writing only to Control Centre Manager – Closing date for applicantions is 12 noon 31/7/19.

 

The successful candidate will be required to serve a probationary period at this role.

 

TASK's Seniors Alert Scheme customers to be “unaffected by Brexit”

Following recent press coverage relating to the Seniors Alert Scheme Brexit implications, TASK would like to reassure all our customers, including Seniors Alert Scheme clients, of TASK’s commitment and ability to supply and monitor alarms under the scheme regardless of the outcome of the Brexit negotiations.

That includes the monitored alarm units in participants homes with landline, broadband or with no landline & GSM units installed.

TASK was established in 1974 in Ireland. Our company is 100% Irish owned and we are headquartered in in County Meath.

The monitored alarm units supplied by TASK under the Seniors Alert Scheme are manufactured by TeleAlarm (previously Bosch). TeleAlarm Europe GmbH, has its headquarters in Leipzig, Germany and has assured us of continued supply under Brexit.

TASK operates one of Ireland’s only multi-protocol monitoring centres, our company can therefore monitor equipment from many different manufacturers including TeleAlarm, Bosch, Chubb, Tunstall, Tynetec.

As Ireland’s longest established socially monitored alarm and telecare company, we look forward to continuing to serve all our customers, regardless of the outcome of the Brexit negotiations, including our current and future Seniors Alert Scheme customers.

In the event that Brexit disrupts other suppliers under the scheme, TASK has the capacity and ability to supply, install and monitor alarm equipment throughout Ireland.

 

End

 

Further details on the Seniors Alert Scheme

Monitoring Centre Manager Opportunity

TASK Community Care is a leading provider of emergency alarms, telehealthcare and location tracking devices. The company operates Ireland’s longest established 27/7 Monitoring Centre, providing monitoring solutions to customers in many industries. Tens of thousands of individuals and commercial clients use TASK’s systems to stay safe, protect property and also to enable people with high support needs to live independently.

TASK Community Care has an immediate requirement for a Monitoring Centre Manager to join their 24hr Emergency Monitoring Centre in County Meath.

Reports To:

The Monitoring Centre Manager will report to the Managing Director and/or Head of Operations.

Job Overview:

The role of the Monitoring Centre Manager is to deliver a first class customer experience from our 24hr Emergency Monitoring Centre.

The successful candidate will play a crucial role in managing and overseeing the day-to-day operations of our busy, fast-paced and high volume 24hr Emergency Monitoring Centre.

We require a Manager with excellent people skills, ability to make sound decisions under pressure while ensuring the operational excellence of our Monitoring Centre.

The candidate will be customer focused, provide the highest levels of customer care at all times to the broad demographic of our clients. As the successful candidate will lead a team of Call Responders; they must have previous experience in managing others. He/she will ensure high performance of the team, quality of service and ensure a consistently excellent customer experience to all clients.

Responsibilities and Duties:

Ensure efficient and effective day-to-day running of the Monitoring Centre, ensuring all service levels and KPI’s are met.
Manage the recruitment process to ensure adequate resourcing is met.
Prepare and manage rosters, facilitating annual/sick leave.
Train & support Call Responders, ensuring they have the necessary skills (including soft skills) to deal with a variety of emergency situations.
Review and update employee training and ongoing development.
Ongoing performance management of the team, including planning and organizing monthly reviews with individual call responders, identifying strengths or weaknesses and setting goals for improvement.
Assist Management with ad hoc projects as required.
Regular reporting on call statistics, metrics and customer satisfaction.
Authorizing replacement equipment or refunds and liaising with the accounts department regarding same.
Ensuring stock levels of outgoing equipment are prepared and ready for dispatch for TASK’s installation teams.
Ensure client’s personal data is treated in line with data protection principles & requirements

Qualifications & Experience:

The ideal candidate will have exceptional interpersonal skills (both verbal and written) to support our clients during stressful times as well as a strong customer service ethic.
Third level degree or equivalent in the area of Management/Business is desired.
Minimum 5 years people management experience.
Ability to multitask and remain calm under pressure.
IT literate and proficient in Office Suite, in particular MS Excel
Knowledge of data protection and GDPR compliance

Please forward your CV and cover letter, outlining salary expectations and availability to the email provided.

Job Types: Full-time, Permanent

Experience:

Management: 5 years (Required)