Looking after our customers during COVID-19

18/03/2020
by ronan

COVID-19/Coronavirus Customer Notice

18 March 2020

For over 45 years, TASK, and the communities we serve, have faced various challenges. We have come through them all, thanks to the commitment of our team, our customers, and the dedication of the community groups we work with. The interests of our customers, our people and our communities are at the centre of everything we do, and this is particularly important during these challenging times.

With this in mind, we wanted to reassure you, that we are putting in place a number of robust measures to enable customers to receive telecare and pendant alarm units, while prioritising health and safety.

We understand that the alarms and installations are a lifeline for many people, and we take this responsibility extremely seriously. Our CareLink team, including our dedicated installers, continue working tirelessly to support our customers.

TASK's 24-hour CareLink monitoring centre is operating day and night. Robust contingency plans are also in place, to ensure an effective continuous service throughout the duration of the COVID-19 global pandemic and beyond.

As a result of Covid-19, we have made some changes to the installation service that customers should be aware of;

TASK installers will now deliver units to customer's premises but will not carry out an installation unless this has be pre-agreed. Customers can also opt for equipment to be delivered by An Post. Full installation instructions and details of telephone support will be included with each alarm unit.

Where a customer needs TASK to install the alarm, our installers will wear a face mask, and will disinfectant the monitored alarm and any surfaces they have touched before leaving the premises. Customers must also remain in another room during the installation, or at least 2 metres away from the installer at all times.

To further mitigate against the risk of Covid-19, TASK installers will complete the installation/keyholder form by telephone with the customer.

For forms requiring a signature, including the installation/keyholder form, our installers can temporarily do this on behalf of the customer to avoid unnecessary contact. The installer will stay at least two steps away. A copy of the signed form will subsequently be sent to customers.

Special arrangements for customers impacted by Covid-19 have also been put in place.

In these difficult times, we want you to know that you can rely on us to keep you connected 24-hours a day, when it matters most.

 

TASK will keep all customers up-to-date through this website and via our Social Media channels.

©Copyright TASK Limited 2020                                                                     

Updated 20 March 2020

 

Comments

Alarm delivered today and easy to set up. Operator was lovely, had a good chat with mam and explained everything perfectly. Very happy knowing she isn't alone. Very much recommended *****
Great work guys, keep it up
this means so much
Well done TASK, thanks for all that you do. Great reassurance
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