.jpg)
Socially Monitored Alarms, Telecare & Smart Homes
The basic 'push-button' Socially Monitored Alarm, also known as a 'Community Alarm' or 'CareLink', is probably the most well known form of 'telecare'. The alarm button is generally worn as a pendant or wristband, and can be used for any situation at home when a person needs help and cannot reach a telephone.
These alarms are thought to be the single most significant device for assisting people to remain independent and in their own homes. For family members who worry about someone close to them, the alarms offer peace of mind and reassurance that help is literally there at the touch of a button.
In addition to the well known Socially Monitored Alarms, there are many other devices for the home that trigger an automatic alert to a 24/7 Response Centre, allowing assistance to be called. For instance, bed and chair 'Occupancy Sensors' can be used to send an alert if a person leaves bed at night and does not return within a certain length of time, indicating they may have fallen. Monitored Smoke Detectors, Carbon Monoxide (CO) Alerts and Flood/Overflow Detectors can also give added reassurance. All of these items are monitored by a Response Centre and are classed as telecare. Telecare enabled homes are sometimes referred to as 'Smart Homes'.
TASK provide around the clock monitoring from our CareLink Response Centre and provide many other monitored products which enable independence for the individual.To see our full listing view our Telecare Products Page, or choose from the menu on the left to find out how telecare can be of help for specific areas of care. If to find out more read our FAQs below.
Frequently Asked Questions (FAQs)
1. When you press the button, or when a detector is triggered, within seconds a call is placed to Carelink staff at our Response Centre.
2. A two way speech channel is opened between the base unit in your home and our Carelink staff, twenty four hours a day, seven days a week.
3. Carelink staff will ascertain whether or not you are alright. If not, or if they do not hear a response, they will immediately contact a family member or the emergency services, depending on the situation.
Arranging for telecare in your home is a simple process. There are no complicated forms to fill in and anyone can have it provided. Simply contact us and we will send you the necessary documentation to complete and return. On receipt of your application we will we will contact you to arrange a date for installation.
When an alarm is triggered in the home, from your personal alarm button, or from a sensor such as a telecare flood detector, a signal is transmitted to a base unit in the home. This 'base unit' is the central part of the telecare system and is connected to your phone line. It receives signals from your personal alarm button or sensors.
The base unit contains a built in speaker and microphone to enable you to have a conversation with Carelink staff at our response centre in Ireland. The microphone is extremely sensitive so that you can still be heard even if you are in another room. However, if we do not hear a response we will call one of the contacts you have given us, or the emergency services if necessary.{/yootooltip}
Longest established response centre in Ireland
Trusted & respected name
Response times among the best in the industry
Product and service warranties
Readily available customer service
Easy-to-understand pricing plans
No minimum contract period
No hidden charges
Yes, you will need to check your agreement with your current provider, but it is usually possible to change telecare provider easily. Unlike some other response centres we can monitor all manufactures of telecare equipment including Bosch, Chubb, Initial, Scantronic, Tunstall and Tynetec.
No. You can change your mind at any time & we will arrange a suitable date for collection of the equipment if it is being rented. Likewise if your circumstances change for whatever reason we will cancel monitoring charges from the date we are notified. If you have already sent payment we will send you a refund for any excess already paid.
TASK supply only top of the range equipment, for instance we are Ireland’s largest distributor of the well known Bosch brand telecare equipment. Because we purchase thousands of units each year, we are able to negotiate reduced rates from our suppliers and are committed to passing these savings onto customers.
We have two simple pricing plans. You will always pay for the monitoring, but you can choose to buy the equipment outright, or rent it for a small weekly charge. Payment is quarterly in advance by Cheque or Postal Order. For product pricing please contact us for a no-obligation quotation.
Our call response rates are among the best in the industry with 98.5% of calls answered within 20 seconds.
All Carelink staff receive extensive in-house training in call handling, systems and protocols. Experienced staff are always on hand, to ensure appropriate action is carried out promptly and effectively, regardless of the situation.
The base unit is connected directly into a telephone socket and power socket in the home. There is little or no visible wiring. All additional items are connected wirelessly, such as the Bogus Caller button, monitored Carbon Monoxide, Flood or Smoke Detectors.
All TASK pendants come equipped with an in built testing feature which will send a signal to our Response Centre. If the battery is running low we will then contact you to arrange for a replacement battery to be fitted. Battery life will usually be around two years.